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Online Consultation

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Online Consultation

Access specialist medical care with a consultant doctor from the comfort of your own home. Receive expert advice for new or existing conditions, through our new online video consultations.

Given the COVID-19 pandemic and current government restrictions around travel, it can be difficult to access the normal level of healthcare and advice that you have been accustomed to.

We make it easy for you to have a secure online video or phone consultation with an expert consultant/specialist doctor, with appointments available in as little as 24 hours, so you can get the healthcare advice you need now.

Getting the advice and treatment you need has never been simpler. Online consultations are available 7 days a week. Just call 0800 464 35 00 or complete our book an appointment.

How Does It Work?

Just like a face-to-face appointment, during a virtual consultation, you will receive expert, one-on-one care from our world-class consultants/specialists to help you return to optimum health as soon as possible.

Your specialist will listen to you carefully, taking into account your condition and previous medical history to help diagnose and recommend the best treatment going forward, all in the comfort of your own home.

To book your appointment, please call our dedicated appointments team on 0800 464 35 00. Or book an appointment here.

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Frequently Asked Questions

Can I use my phone camera for video consultations?

Yes, the virtual consultation will work on your computer, tablet, or smartphone. Ensure you select โ€˜front cameraโ€™ before you connect.

Will consultations be the same length as usual?

Yes, consultations via video or telephone will be the same length as a face-to-face appointment.

Will my insurer cover it the same as a face-to-face consultation?

Yes, all major insurers are now covering remote consultations but, please do check this with your insurer when authorising your appointment.

For self-pay, will I be charged the same amount as a regular consultation?

Yes, as you will be receiving the same expert care, the fee for the appointment is the same.

Is the consultation private?

Yes, your consultant will ensure they are in a private space where they cannot be overheard. Please make sure you are set up in a comfortable and private environment, as you will be discussing your private medical history.

Is the consultation secure?

Yes, we are adhering to the same principles and data privacy as our in-house consultations. The video is not stored, so will not be shared with anyone.

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How will consultants prescribe treatments?

Any prescriptions will be made electronically.

How will I be accurately diagnosed without imaging and/or blood tests?

You can still be referred for some imaging procedures and blood tests โ€“ your doctor will explain the limitations of remote consultations during your consultation.

What happens if my consultant refers me for imaging and/or blood tests?

We are currently providing Ultrasound Scan and Blood test services to our patients. For further investigations, we will refer you to the nearest center.

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